Lessons Learned in Managing Remote Teams: Processes

Lessons Learned in Managing Remote Teams: Processes

Lessons learned on managing remote teams during the Covid-19 lockdowns. These lessons are solely about processes and ways of working; the other tremendously important part is the team culture, which is covered in a separate note.

Great information flow

Information flow is the engine oil of any remote operation machine. Managers should ensure that dashboards and task management systems, such as JIRA, Monday.com, or Trello, are set up correctly and that the views and information are helpful to the teams.

Make sure deliverables are defined crystal clear

What deliverables are you expecting from teams?

Make the deliverables’ definitions crystal-clear to everyone so they know what is expected of them, what they can expect from others, and when a piece of work can be considered complete for any specific team.

Over-communication

There is no such thing as over-communicate.

Communicate more.

Get people invested

Make sure people genially feel evolved in the work they do.

Give them a problem to solve together and make everyone accountable for the success metrics. Don’t treat delivery teams as disparate disciplines who throw tasks over the fence to each other. Tech teams are not a factory assembly line.