Nelson Phillips Five Guidelines for Giving Feedback
- Focus on specific behaviours and the effects of the behaviours
- Avoid generalisations such as “you always” and “you never.”
- Keep feedback goal-oriented. It’s not about the person; it’s about what we want to achieve
- Be careful of timing - don’t give feedback when the other person is upset or when you are upset
- Focus on things that are controllable
References
- Philips, N.(n.d.). Organisational Behaviour. Imperial College London Business School